Frequently Asked Questions
Answer to your Q not below? Email me and I'll get back to you ASAP! :)
Orders and Shipping
Can you ship to me?
Can you ship to me?
Yep! Well, probably! I ship worldwide, only limited by carrier restrictions from UPS, Purolator, or Canada Post.
Shipping is quite expensive from Canada, but I try my best to provide the best deals! You can see your shipping price in checkout, before buying anything.
How long will it take for my order to arrive?
How long will it take for my order to arrive?
That depends where you are! Most in-stock orders ship within 1-2 business days, and can arrive within a week for Western North America, or 1-2 weeks for most of North America.
International deliveries will take longer due to customs/distance.
Also please remember time of year, i.e. Christmas holidays and others, matters too.
I'm just one girl shippin' shit! lol. I try my best but please remember there are many factors out of my control for shipping speed. I recommend choosing an option with tracking for this reason.
If you haven't received your order after several weeks or have any questions, please email me.
Do you charge domestic sales tax?
Do you charge domestic sales tax?
Yes, I follow all Canadian tax rules. You will be charged the PST/GST or HST depending on the province you live in. This will automatically be calculated at checkout.
International customers are responsible for their own duties/customs/charges upon arrival.
What payment methods do you accept?
What payment methods do you accept?
You may pay via credit card using Shopify or PayPal, or with your debit or chequing account with PayPal.
I'm working on some more payment options soon too. :)
Return Policy
What's your return policy?
What's your return policy?
All sales are final.
However, if you are unhappy with your order quality or need something fixed, please let me know and I'll be happy to make it right!
Can I make changes to or cancel my order?
Can I make changes to or cancel my order?
I usually ship orders out within 1-2 days, so if you catch me quick, maybe! Sorry, I can't guarantee any changes though in case I don't see your message in time.
If you need to change something, please reach out as soon as you can to hi@furnaceroomprintshop.com!
Common Questions
Do you ship internationally?
Do you ship internationally?
Yes! I ship everywhere couriers can deliver!
You can see a shipping quote for your address in the checkout screen before purchasing. :)
Where can I send complaints to?
Where can I send complaints to?
Um, nowhere? OK, I'm kidding. I want all my customers to be raving, happy fans!
If something isn't right with your order, or you have another issue, please reach out to me and I'm sure we can find a solution together. :)
hi@furnaceroomprintshop.com
Do you print custom orders?
Do you print custom orders?
Yes! I can create a custom piece for you. For more details, please see the Custom Orders page.
For businesses/large orders, please reach out via email for a customized, competitive printing quote for custom apparel, drinkaware and other merch: hi@furnaceroomprintshop.com